Reference

How Our Legal Terms Protect Your Account

These terms set out the rights and responsibilities that come with your wak50000 account — covering how we handle your data, how your wallet activity is recorded, and what you can expect from us when something needs resolving.

Account Terms ApplyDANA, OVO, GoPay CoveredIndonesia-Region ConditionsData Handled Responsibly
wak50000 How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to raise a data request, or need to dispute an account decision, reach us through the channels below. We aim to acknowledge legal queries within one business day and resolve straightforward requests as quickly as the matter allows.

Live Chat Open the chat widget from any page in your account. Use this for account-access questions, term clarifications and wallet verification issues tied to DANA, OVO or GoPay.
Email Support Send detailed legal or data-related requests by email. Include your registered account ID and a clear description of the matter so we can route it to the right team without delay.
Account Help Centre Log in and navigate to the Help section for structured request forms covering data access, account closure and term-related disputes. Faster than a general inquiry for documented issues.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We keep your account data only as long as your account is active or as required by applicable record-keeping obligations. You can request a copy of your data or ask us to correct inaccurate details at any time through the account Help section. Here is how we approach the four key areas that affect your account.

Data Retention We keep transaction records — including DANA, OVO and GoPay deposit and withdrawal history — for the period required by applicable financial record-keeping rules, then delete them.
Cookies and Tracking We use session cookies to keep you logged in across your mobile browser and desktop. Analytics cookies help us understand which lobby sections load slowest on mobile connections in Indonesia.
Account Security Login sessions are protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, contact live chat immediately — we can lock the account within minutes.
Requesting Changes To update personal details, close your account, or request data deletion, submit the relevant form in the Help section. We confirm receipt by email and complete straightforward requests promptly.

Common Questions About These Terms

The questions below cover what Indonesia-based account holders ask most often about rights, data and how these terms work in practice.

Yes. All wallet activity — deposits and withdrawals via DANA, OVO and GoPay — falls under the same account terms. No separate policy applies to specific payment methods.

You can request your account data through the Help section after logging in. We will compile and send the relevant records to your registered contact within the timeframe required by applicable rules.

We delete personal data that is no longer needed once your account closes. Transaction records tied to financial compliance obligations are retained for the legally required period, then removed.

We notify you at your registered contact before any material change takes effect. Continuing to use the platform after that notice constitutes acceptance of the updated terms.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that accessing this platform is lawful in your specific region before opening an account.

Raise a formal dispute through the email support channel. Include your account ID and a clear description of the decision in question. We route disputes to a separate review process, distinct from standard support queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.